Contact
If you have any questions about your order, shipping, returns, or policies, fill out the form below or reach out to us at kapitolhats@gmail.com.
Include your order number and any relevant details so we can help you as quickly as possible. We typically respond within 1–2 business days, excluding weekends and holidays.
Shipping & Delivery
Orders are typically processed and shipped out within 1–2 business days. Once your package leaves our hands, it is in the care of the carrier, who usually delivers within 3–5 business days.
Please keep in mind that delivery estimates may vary due to location, carrier delays, weather, or other factors outside of our control.
You will receive a shipping confirmation email with a tracking number as soon as your order is on its way.
Return & Exchanges
Exchanges are available within 14 days of delivery. To start the process, please email us at kapitolhats@gmail.com with your order details.
All items must be unworn, unused, and in their original condition with all tags attached. Please note that original shipping costs are non-refundable, and customers are responsible for return shipping costs. We are not liable for lost or delayed return shipments. Items showing signs of wear, damage, or alteration may be refused or sent back to the customer.
International Orders:
Duties, taxes, and shipping fees are non-refundable. If a parcel is refused due to unpaid customs fees, return shipping and restocking fees will be deducted from your refund amount.